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Customer relations

Customer relations


YOU SUBSCRIBED A SOGESSUR CONTRACT WITH SOCIETE GENERALE

Modify and/or get informations on your CONTRACT or on your personal situation:

  • Allô contrats : N° Cristal 09 69 32 99 69 (cost of a local call from a France Telecom landline in France – cost varies with other operators)
    Monday to Friday from 9:00am to 7:00pm and Saturday from 9:00am to 5:00pm continuously
  • Postal adress : Sogessur - TSA 91102 - 92894 Nanterre Cedex 9

Find all your contracts details, your main certificat and your usefull contacts in your personal space on : particuliers.societegenerale.fr > Espace Assurances

Declare or follow the progress of your CLAIM :

  • Allô sinistres : N°Cristal 09 69 32 73 26 (cost of a local call from a France Telecom landline in France – cost varies with other operators)

    Monday and Tuesday from 9:00am to 6:00pm – Wednesday, Thursday and Friday from 9am to 6pm - Saturday from 9:00am to 1 :00pm and from 2 :00pm to 5:00pm
    
To be assisted in case of emergency, contact: Mondial Assistance 01 40 25 50 01(24/7)
    From abroad : 01 40 25 50 01(24/7)
  • Postal Adress : Sogessur - TSA 91102 - 92894 Nanterre Cedex 9

You’re not insured by Sogessur and you would like informations on our products or make a quotation :
Contact your account manager Societe Generale ou call the landline 3955 and say «Assurances» or go on particuliers.societegenerale.fr

YOU SUBSCRIBED A SOGESSUR CONTRACT WITH ONE OF THE BANKS OF CREDIT DU NORD :

To get informations or make modifications related to your CONTRACT or your personal situation :

  • Allô contrats : N° Cristal 09 69 36 35 35 (cost of a local call from a France Telecom landline in France – cost varies with other operators)
    Monday to Friday from 9:00am to 7:00pm and Saturday from 9:00am to 5:00pm
  • Postal Adress : Sogessur - TSA 91102 - 92894 Nanterre Cedex 9

Declare or follow the progress of your CLAIM :

  • Allô sinistres : N°Cristal 09 69 36 50 51 (cost of a local call from a France Telecom landline in France – cost varies with other operators)
    Monday and Tuesday from 8:30am to 6:00pm – Wednesday, Thursday and Friday from 9am to 6pm - Saturday from 9:00am to 1 :00pm and from 2 :00pm to 5:00pm
    To be assisted in case of emergency, contact: Mondial Assistance 01 40 25 58 95 (24/7)
    From abroad : 01 40 25 58 95
  • Postal Adress : Sogessur - TSA 91102 - 92894 Nanterre Cedex 9  

You’re not insured by Sogessur and you would like informations on our products or make a quotation : Contact your account manager in your agency or go on credit-du-nord.fr

 

 

You can access this free service from Monday to Friday (except public holidays) from 8:30 to 19:00 and Saturday from 9:00 to 12:00. You will be directed to the ELIOZ platform.

Operators specialized in French Sign Language, Spoken Language and Simultaneous Written Transcription will assist you, by chat or webcam.

 

YOU SUSCRIBED A SOGECAP CONTRACT WITH SOCIETE GENERALE

 

For any question related to your life insurance contract or your protection contract (Credit Life Insurance, Means of Payment Insurance, Loss of Employement Insurance, Funarel Expenses Cover...)

  • Customer Service department from Metropolitan France: 09 69 36 23 62 (cost of a local call from a France Telecom landline in France – cost varies with other operators)
Monday to Friday from 8:30am to 6:30pm and Saturday from 9:00am to 4:30pm continuously
    Customer Service department from outside Metropolitan France: 00 33 2 38 79 32 97, Monday to Friday from 8:30am to 6:00pm
  • Postal address : Sogécap - 42 boulevard Alexandre Martin - 45057 Orléans Cedex 01

Online consultation of your life insurance and your personal protection contracts in your secure customer area : particuliers.societegenerale.fr or on the SG App

→ Manage your life insurance contract(payment, arbitrage...) in your secure customer area : particuliers.societegenerale.fr


Modify and/or get informations on your HEALTH INSURANCE CONTRACT :

INDIVIDUAL HEALTH INSURANCE CONTRACT:

  • Sogécap healthcare helpline: 00 33 9 69 399 389 (cost of a local call from a France Telecom landline in France – cost varies with other operators)
Mondays to Fridays from 8:30am to 6:30pm without interruption and Saturdays 9:00am to 4:30pm without interruption
  • Postal address : Sogécap Santé - Service Prestations - 28 bis rue de Courcelles - 51100 Reims

GROUP HEALTH INSURANCE CONTRACT:

  • Sogécap healthcare helpline: 00 33 3 26 79 21 04 (cost of a local call from a France Telecom landline in France – cost varies with other operators)
Mondays to Fridays from 8:30am to 6:30pm without interruption and Saturdays 9:00am to 4:30pm without interruption
  • Postal address : Sogécap Santé Collective - TSA 63500 - 59668 Villeneuve d'Asq Cedex

Consult your guarantees and assisting services, download the breakdown of the reimbursement the forms on sante.sogecap.fr 

Consult or make payments or arbitration on your CORPORATE RETIREMENT SCHEMES :

→ Go on sogeretraite.com

YOU ARE THE BENEFICIARY OF A SOGECAP CONTRACT WITH SOCIETE GENERALE

Sogécap offers you a dedicated platform to manage your procedures related to the settlement of the death capital of a life insurance policy.

Check the status of your file or send the necessary documents to https://beneficiaire.sogecap.fr

YOU SUSCRIBED A CREDIT LIFE INSURANCE CONTRACT WITH CREDIT DU NORD

Declar or follow the progress of your CLAIM :

  • Contact your Credit du Nord advisor

DECLAR OR FOLLOW THE PROGRESS OF YOUR CLAIM :

  • Customer Service department from Metropolitan France: 0 969 369 992 (cost of a local call from a France Telecom landline in France – cost varies with other operators)
    Mondays to Fridays from 8:30am to 6:30pm without interruption and Saturdays 9:00am to 4:30pm without interruption
  • Postal address : Sogécap - Monsieur le Médecin Conseil - Sogécap Service Prévoyance - 42 boulevard Alexandre Martin - 45057 Orléans Cedex 01

 

 

You can access this free service from Monday to Friday (except public holidays) from 8:30 to 18:30 and Saturday from 9h to 12h. You will be directed to the ELIOZ platform.

Operators specialized in French Sign Language, Spoken Language and Simultaneous Written Transcription will assist you, by chat or webcam.

 

YOU SUSCRIBED A CONTRACT WITH ORADÉA VIE

Go on your client space or contact your advisor on oradeavie.com

 

YOU SUSCRIBED OR YOU ARE THE BENEFICIARY OF A ANTARIUS CONTRACT

For any question related to your life insurance contract or your protection contract :