I would like to submit a complaint

  1. Individual
  2. Help and contact
  3. I would like to contact you
  4. Réclamation

In case of dissatisfaction / complaint regarding home, car, 2-wheel, personal accident, school, mobile, payment methods, documents and keys, legal protection insurance, you can contact the complaints department:

par téléphone

  • SG customer: 01 41 39 72 94
  • BoursoBank, Magnolia, Se Loger customer: 09 72 72 45 36
  • Payment Methods Insurance customer: 01 61 37 41 37

(non-premium call): Monday to Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m.

par courrier

SOGESSUR Customer Complaint

TSA 91102

92894 NANTERRE CEDEX 9

Societe Generale Assurances undertakes to process your complaint within 15 days, and within 2 months if the case proves to be particularly complex.

In case of dissatisfaction / complaint regarding life insurance, dependency insurance, personal protection or funeral insurance, or insurance linked to a loan, you can contact the complaints department:

par téléphone(non-premium call): 09 69 362 362, from Monday to Saturday, except public holidays.

par courrier

  • SOGECAP Réclamation Client

42, boulevard Alexandre Martin
45057 Orléans Cedex 1

Societe Generale Assurances undertakes to process your complaint within 15 days, and within 2 months if the case proves to be particularly complex.

In case of dissatisfaction / complaint regarding “Health Expenses” insurance, you can contact the complaints department:

par téléphone (Crystal number, non-premium call) :

09 69 39 93 89, Monday to Friday from 8:30 a.m. to 6:30 p.m. and Saturday from 9:00 a.m. to 4:30 p.m.

par courriel: service.client@lacomplementairesante.fr

par courrier

SOGECAP Santé
28bis rue de Courcelles
51100 REIMS

par téléphone (Calls at standard rate) :

03 26 79 21 04 or 03 26 79 21 05, Monday to Friday from 8:30 a.m. to 6:30 p.m. and Saturday from 9:00 a.m. to 4:30 p.m.

par courriel: reclamations@complementairesante-collective.fr

par courrier

SOGECAP SANTE COLLECTIVE UG 50
TSA 51935
92894 Nanterre Cedex 9 

Societe Generale Assurances undertakes to process your complaint within 15 days, and within 2 months if the case proves to be particularly complex.

If you receive a response that does not satisfy you, or if you do not receive a response from Societe Generale Société Générale Assurances within 2 months, you may request the opinion of the Insurance Mediator at the following address:

The Insurance Mediator is an external figure to Societe Generale Société Générale Assurances who carries out their mission in complete independence. The Mediator’s opinion is not binding on the parties in dispute, who retain the right to take the matter to the competent courts.

The “Insurance Mediator Charter” is available on the website: https://www.mediation-assurance.org/