Protect - To be a responsible insurer
Protection is at the heart of our commitment as a responsible insurer across all our business lines.
Anticipating, assessing, preventing, and managingthe risks to which our clients are exposed allows us to offer optima l and tailored protection solutions to meet their needs.
In a constantly evolving world marked by significant social and environmental challenges, our ambition is to be the trusted partner of our clients in the long term, accompanying them at every stage of their lives through the continuous adaptation of our product and service offerings.
In savings life insurance in 2023, the average return on our euro fund of 3.31%, up 114 basis points, and the high level of our financial reserves at 7.2% demonstrate this long-term commitment and position us among the top players in the French market. To support the wealth development of all customer categories, we offer differentiated solutions that inherently incorporate sustainability issues, combining euro funds and unit-linked products. These include private equity, private debt, or infrastructure investments such as our “SG Tikehau Dette Privée” offer and socially responsible investment (SRI) products like the New Generation Savings. To simplify our clients’ and partners’ journeys, we leverage digital solutions to the highest standards.
In protection, we have developed a complete, innovative, and competitive range of products combined with optimised customer journeys. In 2023, full digital sales accounted for 13% of the total revenue of the SG retail banking network in property and casualty insurance, and the natively digital home insurance offer “Alabri” distributed by BoursoBank surpassed 35,000 contracts in the portfolio. In property and casualty insurance, we are implementing initiatives to promote the use of recycled parts from the circular economy, contributing to waste reduction and natural resource preservation.
Beyond the offers, we are committed to providing our clients with close support. This includes the development of services tailored to their expectations to meet their specific needs effectively. Today, 20% of home claims are declared online, and electronic signatures are deployed across the entire range of property and casualty insurance products. As a responsible insurer, we also have a preventive role; thus, nearly 690,000 weather prevention text messages were sent in 2023.
Finally, as a major player in retirement and employee savings in France with 26 billion euros in assets managed at the end of 2023, we offer a comprehensive system that adapts both to the expectations of individuals (with a growing range of Retirement Savings Plans) and to the needs of professionals and businesses with our global Retirement and Employee Savings offer. Personalised digital services for retirement planning complement these systems.
By promoting the development of more responsible insurance offerings and advocating for environmentally virtuous practices, we contribute to building a more sustainable and solidary world.
Find out our concrete actions in Milestones 2023