Protect - To be a responsible insurer

Because our job consists of evaluating, preventing and managing the risks relating to human activity, we know how to provide the right solutions for our clients and offer them the best cover to suit their needs.

The quality of our financial management has allowed us to achieve an average yield of 2.17% on euro-funds for Sogecap contracts in 2022, representing an increase of 81 basis points compared to 2021, while maintaining stable financial reserves at 8.5%.

Thanks to the yield enhancement offer based on the allocation to unit-linked funds, nearly half of the contracts experienced even higher increases, reaching up to +128 basis points for contracts invested 50% in unit-linked funds.

Concurrently, we have achieved a strong performance level of +17% on our unit-linked funds over the past four years.

We offer our clients responsible financial products that allow them to invest in projects or companies that address environmental and social issues. As of the end of 2022, we have more than 1,300 sustainable financial funds listed, with a total asset under management of 17.3 billion euros (compared to 13.3 billion euros in 2021).

Leveraging our innovative DNA, we provide high-performing services and new products such as Primopacte 2, an innovative Private Equity unit-linked fund, and SCI Pierre Impact, a fund that incorporates environmental considerations and a social impact strategy.

With 23.4 billion euros in retirement savings and employee savings as of the end of 2022, we hold a strong position in the French retirement market.

To meet the expectations of individuals, businesses, and their employees, we offer a continuously enriched range of digital products and services.

As such, a new self-directed investment option was launched for Boursorama Banque clients holding an individual PER Matla, with premiums reaching 91 million euros by the end of 2022 (+91% compared to 2021).

Six months after its launch, “Mon Compagnon Retraite”, our evolving digital service that supports clients in retirement preparation, had over 45,000 active clients.

This unique platform was honored with the 2022 “Trophée de l’Assuré” gold Award at the 21st edition of the Insurance Trophies and received the international Award in the Model Wealth Manager category presented by Celent.

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In 2022, in a context marked by inflation, we strengthened our support for our clients by taking four significant measures to defend the purchasing power of our policyholders, especially young and vulnerable individuals. We implemented comprehensive loyalty and multi-equipment offers in property and casualty insurance.

In Protection, we offer a complete, digital range of products tailored to each customer segment, both in property and casualty insurance and in saving life insurance. Ten of our products have been awarded the “Positive Assurance” label by the Institute of Positive Economy, the first organization to assess protection insurance products based on two requirements: social responsibility and environmental sustainability.

We provide SG clients and advisors with optimized digital and omnichannel solutions through various channels such as branches, call centers, website, and mobile application.

In 2022, in property and casualty, sales initiated or signed through digital channels increased by  2.1 points compared to 2021, representing 17.6% of total sales. Electronic signature has been deployed for nearly the entire range of products.

To facilitate multi-equipment sales and support SG advisors throughout the sales process, we have provided them with a dedicated platform that brings together all the necessary elements for insurance product sales. This includes a client summary, existing insurance contracts, ongoing promotional offers, and more.

We have also continued to enrich our offerings to meet evolving needs. The revamping of our “Multirisks insurance for professionals” distributed within SG network, into a more modular, competitive, and comprehensive offer has allowed us to expand its distribution, confirming its alignment with policyholder expectations.

Lastly, we constantly adapt our processes to offer new services. As a result, 26% of property and casualty claims are reported and tracked by our clients through self-service options.

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In order to provide even more value to our clients, the use of data is at the core of our strategy, particularly through Artificial Intelligence (AI). To enhance our clients’ experience, we are working on automating insurance proposals based on life events, dynamically personalizing offers in real-time using propensity scores.

We support bank advisors by presenting them with the best product to offer at the right moment and providing them with tailored sales arguments based on their clients’ context. In 2022, the use of AI reduced the processing time of certain documents by 70%.

Our technological expertise and mobility know-how enable us to accelerate our development in fleet insurance, both in France and abroad. With 508,000 insured vehicles and 162 million euros in premiums in 2022, fleet insurance is one of our key areas of growth. The Group’s project to create a global leader in sustainable mobility, through the announced merger between ALD Automotive and LeasePlan, represents significant potential for synergies, both in France and abroad.

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+ 1 300
responsible funds
17.3 bn EUR
of outstandings in responsible funds
17.6 %
sales of property and casualty insurance initiated or completed through a digital channel
508 000
vehicles insured